Reservations and Payment

When booking your holiday directly with us (Explore Uganda Safaris), indicate your own specialized itinerary, intended date of arrival and departure, number of people traveling in your party, preferred sleeping arrangements/accommodation – this will help us provide you with a tour program to your satisfaction. Gorilla tracking generally requires a minimum of 12 weeks advance reservation. Children under 12 years are not allowed to trek chimpanzees and those under 15 years are not allowed to track the gorillas.

You will be required to make a 50% deposit 10 weeks before the intended departure date of the tour or at the time of booking, and the balance settled 30 days prior to commencement of the tour. Explore Uganda Safaris will receipt your money, thereby confirming your safari. If a reservation is made within 30 days of departure, then you will be required to pay for the safari in full at the time of confirmation.

All prices are quoted in US dollars and may be paid in cash, or traveler’s cheques or by telegraphic transfer to our account.



Cancellation and Refunds
Full refunds will be effected, provided cancellation are made in writing 60 days prior to commencement of safari, less cancellation fees levied by hotels, lodges and banks. Generally there is a 50% charge on cancellations made 14-35 days to commencement of the tour, 75% charge on cancellations made 2 weeks before commencement of the tour, and cancellations made 48 hours to commencement of the tour will attract 100% charge. We reserve the right to deduct all expenses incurred from any money paid. Please be advised that Gorilla permits are non-refundable.


Alteration of Tour
Explore Uganda Safaris reserves the right to alter the itinerary/arrangement, or to cancel the operation of any scheduled tour should conditions necessitate so. Likewise, it also reserves the right to decline or accept any member of a tour. Please be advise that failure to join a tour, join it after departure, or leave prior to completion, does not attract any refunds.


Transportation
The mode for transport used will depend on the number of clients and the areas to be visited. Fully trained and experienced English speaking driver/guides are provided.


Accommodation
Our accommodation is based on twin bedded rooms or tents with private bathrooms where possible. Single rooms may be available with the payment of a supplement fee but cannot be guaranteed. Some accommodation facilities may avail double beds upon request.


Pricing of Tours
The Prices quoted for luxury packages are inclusive of all transportation as per the itinerary, accommodation, park entrance/boat trip fees, permits (Gorilla) where applicable, driver’s allowances and third party insurance. The rates are not inclusive of accommodation and meals on days outside the travel itinerary, traveler’s insurance, local departure taxes, visa fees, gratuities, alcoholic beverages, telephone bills, and any other expenses of a personal nature.


Travel Insurance
You are advised to buy travel insurance through your agent before traveling to Uganda. However, local evacuation coverage is available in the unlikely event of a medical emergency while out in the bush. Please request this at the time of your booking.


Liability
All bookings are accepted on the specific condition that Explore Uganda Safaris and its agents act only as agents of the passengers in all matters relating to hotel/Lodge accommodations, tours, transport, etc. We shall not be liable for injury, delay, loss or damage in any manner whatsoever. Explore Uganda Safaris reserves the right to employ sub-contractors to carry out all or part of the services agreed to be supplied. Explore Uganda Safaris’ liability to passengers carried in its vehicles is governed by the respective laws of the country. All claims are subject to the jurisdiction of the courts of the country in which the cause of action arises. Finally, whilst great care is undertaken to ensure safety of our clients’ baggage, Explore Uganda Safaris cannot be held responsible for loss or damage to baggage.


Complaints/Refunds
If the Client has a complaint/refund query about any aspect of his/her holiday it should be immediately brought to the attention of Explore Uganda Safaris’ local representative traveling with the group. If the problem is not resolved to the client’s satisfaction then the client should express this displeasure in writing to Explore Uganda Safaris not later than 30 days following completion of the safari. Failure to do this would imply that no claim could be brought against Explore Uganda Safaris. There will be no refund on unutilized services.


Viewing Animals
It is a privilege to see animals in their natural habitat, however kindly note/be advised that there are no guarantees by us that you will see these animals. A gorilla permit guarantees that you will be able to track the gorillas to their location but does not guarantee that the gorillas will be in plain sight. Take a photograph and leave only your footprints.